Terms and Conditions A9 App – Complete Malaysia Platform Usage Guide

These Terms and Conditions ("Terms") constitute a binding agreement between you ("User" or "Member") and a9 app ("Company", "we" or "Platform"). By registering, logging in, or using any part of the a9 app platform — whether via the website or mobile app — you are deemed to have read, understood, and agreed to be fully bound by these Terms.

If you disagree with any part of these Terms, please stop using the A9 App platform immediately. Continued use after the Terms amendment date will be considered acceptance of the changes.

1 Acceptance of Terms

By checking the "I agree to the Terms and Conditions" box during registration, you confirm that:

• You have read and understood all terms stated in this document.
• You are aged 18 or above and legally eligible to use online betting services in your jurisdiction.
• You use the A9 App platform of your own free will and bear full responsibility for your betting decisions.
• The funds you use for deposits are your own and have been obtained through lawful means.

2 Eligibility & Registration

2.1 Eligibility Requirements

To register and use a9 app, you must:

• At least 18 years of age on the date of registration.
• Have full legal capacity to enter into a binding agreement.
• Not listed on any roster of individuals prohibited from using online betting services in your jurisdiction.
• Not using this platform on behalf of any third party without written authorisation from a9 app.

2.2 Identity Verification (KYC)

A9 App conducts an identity verification process (Know Your Customer / KYC) for all new accounts and when certain transaction thresholds are reached. Documents that may be requested include:

• A copy of your identity card (MyKad) or valid passport.
• Proof of current address (utility bill or bank statement not older than 3 months).
• Bank statement or proof of ownership of the bank account used for deposits.

3 User Account

3.1 One Account Per User

Each individual is only permitted to own and use one A9 App account. This includes using different devices, different IP addresses, or different bank card details. Detection of duplicate accounts will result in:

• Closure of all related accounts without notice.
• Forfeiture of all balances and bonuses in those accounts.
• Permanent ban from re-registering on A9 App.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your password and account login details. A9 App will not be liable for any losses resulting from unauthorized access to your account if such access occurred due to your own negligence.

Please contact A9 App customer support immediately if you suspect your account has been accessed by an unauthorized party.

4 Deposit & Withdrawal

A9 App supports a wide range of popular payment methods in Malaysia. All transactions are processed securely via 256-bit SSL encryption.

4.1 Withdrawal Requirements

• The receiving bank account name must match the name registered on A9 App.
• Withdrawals to third-party accounts are not permitted under any circumstances.
• Every deposit must be wagered at least once before a withdrawal is permitted (to prevent payment method abuse).
• A9 App reserves the right to request additional documents for withdrawals exceeding RM 10,000 for anti-money laundering (AML) compliance purposes.

5 Bonuses & Promotions

A9 App offers a variety of bonuses and promotions from time to time. Each bonus is subject to specific terms stated at the time of the offer. General terms applicable to all bonuses are as follows:

• All bonuses are subject to rollover requirements that must be met before withdrawals are permitted. The rollover ratio and timeframe are clearly stated in each promotion's terms.
• Bonuses may only be claimed once per account, per household, and per IP address unless otherwise stated.
• A9 App reserves the right to void related bonuses and wins if there is evidence of promotion abuse or fraud.
• Bonuses are non-transferable to other accounts and cannot be directly exchanged for cash.
• If you claim a bonus and then request a withdrawal before the rollover requirements are met, A9 App reserves the right to forfeit the bonus and process only your original deposit balance.

6 Betting Rules

All bets placed on A9 App are subject to the following general rules:

• Confirmed bets cannot be cancelled or modified.
• A9 App reserves the right to void any bet placed at incorrect odds due to technical or human error, and will refund the original stake to the user's account.
• In the event of a disputed or delayed match result, A9 App will follow the official ruling of the relevant sports governing body.
• Bets placed after the actual result is known (in cases of system delay) are automatically void.
• The use of automation software, bots, or any technical means to place bets automatically is strictly prohibited.

6.1 Results Dispute

If you wish to dispute the outcome of any match or casino game, you must contact the A9 App support team within 30 days of the incident date. All disputes will be investigated based on available recordings and system data.

7 Security & Privacy

A9 App takes the security and privacy of user information seriously. All personal data and financial transactions are protected with continuous 256-bit SSL encryption.

Your personal information is collected and used in accordance with Privacy Policy A9 App, which forms part of these Terms. By using A9 App, you agree to the collection and processing of your information as described in our Privacy Policy.

A9 App will not sell, rent, or disclose your personal information to third parties except as required to comply with legal obligations or with your written consent.

8 Account Closure

8.1 Closure by User

You may close your A9 App account at any time by contacting the support team. Prior to closure, all eligible balances will be returned to your registered bank account once the verification process is complete.

8.2 Closure by A9 App

A9 App reserves the right to close or suspend any account without prior notice under the following circumstances:

• Violation of any part of these Terms.
• Fraud, identity theft, or suspected criminal activity.
• Multiple account registrations by the same individual.
• Abuse of bonuses or the promotions system.
• Attempts to hack or disrupt platform operations.
• Inactive for more than 24 consecutive months.

9 Limitation of Liability

To the extent permitted by law, A9 App is not liable for:

• Any financial losses arising from wagering activity on the platform.
• Service disruptions caused by factors beyond our control, including network failures, power outages, or third-party cyberattacks.
• Errors or omissions in information provided on the platform, including sports statistics and odds.
• Losses arising from unauthorized access to your account caused by your own negligence.

10 Terms Amendment

A9 App reserves the right to modify, add, or amend these Terms at any time without prior notice. Changes take effect immediately upon being published on the platform. It is your responsibility to review these Terms periodically.

Continued use of the A9 App platform after an amendment is published will be considered your acceptance of the revised terms. If you disagree with the amendment, please stop using the platform and contact us to close your account.

For any enquiries regarding these Terms, please contact the a9 app support team via in-app Live Chat or email at [email protected].