At A9 App, your privacy is not merely a legal obligation — it is a responsibility we take seriously. This document clearly explains what data we collect, why we need it, and how we protect it.
Privacy protection at a9 app is not just about legal compliance — it is about building trust with every user who chooses our platform.
A9 App only collects data that is strictly necessary for platform operations. We do not collect irrelevant information, and every data point requested has a clear purpose that is disclosed to users.
All data transmitted between your device and A9 App servers is protected with SSL 256-bit encryption — the same standard used by major banking institutions in Malaysia. Data cannot be intercepted during transmission.
You have the right to review, amend, download, or request deletion of your personal data at any time. Requests will be processed within 14 business days through our support team.
A9 App has never and will never sell, rent, or exchange users' personal data to advertising companies, data brokers, or any third party for commercial purposes. Your data is not our product.
All promotional emails and marketing notifications from A9 App include an easy unsubscribe option. You can fully manage your notification preferences through the account settings in the app.
Data is retained only for as long as required by law or platform operations. Once the retention period expires, data is securely deleted using methods that ensure it cannot be recovered.
This Policy applies to all users of the A9 App platform in Malaysia.
This Privacy Policy explains how A9 App ("we", "Platform") collects, uses, stores, and protects your personal information when you use our website or mobile app. This document is written in clear English to ensure all users can understand it without relying on translation.
By registering or using A9 App, you consent to the collection and processing of your personal information as described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
Quick Summary: A9 App collects data necessary to operate the platform, verify your identity, process transactions, and improve user experience. We do not sell your data to third parties.
A9 App is committed to protecting the privacy of every user. This policy applies to all personal information collected through:
This Policy complies with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.
Below are the categories of data collected by A9 App, along with the purpose and legal basis for each:
| Data Category | Example Information | Purpose |
|---|---|---|
| Identity Data | Full name, IC number, date of birth, facial image | Identity verification (KYC), AML compliance |
| Contact Data | Phone number, email address | Communication, account security, 2FA |
| Financial Data | Bank name, account number, transaction history | Deposit and withdrawal processing |
| Technical Data | IP address, device type, app version, access logs | Security, fraud detection, platform improvement |
| Usage Data | Games played, total wagering amount, active time | Responsible gaming monitoring, experience personalisation |
A9 App never stores PINs, online banking passwords, or full credit/debit card details. All payments are processed through licensed third-party payment gateways that comply with PCI-DSS standards.
Every piece of data collected is used only for legitimate, stated purposes. The following are the primary purposes of data use at A9 App:
Legal Basis: All data processing at A9 App is carried out based on contractual necessity (to deliver our services), legal obligations (AML and KYC compliance), or our legitimate interest in operating a secure platform.
A9 App does not sell, rent, or trade users' personal information. However, in limited circumstances, data may be shared with:
All third parties that receive A9 App user data are bound by data protection agreements that prohibit them from using that data for any purpose other than those specified.
A9 App uses cookies and similar tracking technologies to enhance user experience and maintain platform security. Types of cookies used:
You can manage cookie settings through your web browser or app settings. Please note that disabling essential cookies may affect platform functionality.
A9 App does not use cookies for third-party advertising purposes or to track your activity on other websites outside our platform.
A9 App implements a range of technical and organizational measures to protect user data from unauthorized access, disclosure, alteration, or destruction:
While A9 App takes all reasonable measures, no system is 100% immune to cyber threats. In the event of a data breach that may affect you, we will notify the relevant users within the timeframe required by law.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data on A9 App:
Request a copy of all personal data we hold about you. Requests are processed within 14 business days.
Request correction of inaccurate or incomplete data in your records.
Request deletion of your data, subject to applicable legal retention obligations.
Request your data in a machine-readable format for transfer to another platform.
Object to the processing of your data for direct marketing or profiling purposes at any time.
Request a restriction on the processing of your data while a dispute or review is in progress.
To exercise any of the above rights, contact the A9 App support team via Live Chat or email at [email protected]. All requests will be processed within 14 business days. We may need to verify your identity before processing certain requests.
A9 App is a platform exclusively for individuals aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.
If we find that data has been collected from minors without proper age verification, that data will be deleted immediately and the associated account will be closed. Parents or guardians who discover their child has registered on a9 app are urged to contact us right away.
A9 App retains your personal data for as long as necessary for the purposes stated in this Policy, or as required by law:
Once the retention period expires, data is deleted using secure deletion methods that ensure it cannot be recovered.
If you have any questions, concerns, or requests regarding this Privacy Policy or how a9 app handles your personal data, please contact us via:
For formal privacy complaints that cannot be resolved through our support channels, you have the right to submit a complaint to the Department of Personal Data Protection Malaysia (JPDP).
Policy Amendments: A9 App reserves the right to update this Privacy Policy at any time. Any material changes will be communicated to users via in-app notifications or email at least 14 days before taking effect. Continued use of the platform after such notice constitutes acceptance of the revised policy.
Your data is protected. Your transactions are secure. Your privacy is our priority. Register today and enjoy a safe, exciting betting experience alongside over 500,000 A9 App members.
* For individuals aged 18 and above only. Please gamble responsibly.